Carlos serves as the CEO for Goodwill San Antonio where he is responsible for leading the non-profit agency in all operational and administrative areas to include the development of the organization’s vision and strategic plans.
Prior to joining Goodwill, Carlos served as the Assistant City Manager for the City of San Antonio where he was responsible for the city’s departments of aviation, convention and sports facilities, economic development, government and public affairs, and Pre-K4SA. Carlos also led government affairs efforts for the San Antonio division of nationwide homebuilder KB Home, and engaged in the practice of law for nearly 15 years, with legal concentration on administrative, legislative, and regulatory law, as well as corporate and general counseling.
Carlos holds juris doctor and master of public affairs degrees from the University of Texas at Austin, and an undergraduate degree from St. Mary’s University.
As President and Chief Operating Officer, Janice leads Goodwill San Antonio’s donated goods retail operations, real estate, facilities, and risk management functions. She is a seasoned executive with unique experience leading business operations, human resources, organization and talent development, guest/customer services, facilities construction and maintenance, technology and administrative functions. Her industry experience includes financial services, federal contracting, healthcare, technology, travel and entertainment, with recently held positions as Chief People and Operations Officer for Santikos Theatres, Vice President of Human Resources and Organization Development for The Center for Healthcare Services, Vice President of Human Resources and Administration for Advantage Rent A Car and Chief People Officer for Karta Technologies. Janice holds a bachelor's degree in business management from Washburn University, a master’s of business administration degree from Webster University, as well as two senior human resources professional certifications, SPHR and SHRM-SCP. Janice is also a veteran of the U.S. Air Force.
As President and Chief Operating Officer for Goodwill Business Services, Mark is responsible for establishing the overall business services strategy as well as accelerating and broadening contract growth and job advancement opportunities. Mark's 19 years of service with the agency and his deep experience building dynamic teams has grown Goodwill San Antonio’s Business Services into the third largest contract operation within the Goodwill Industries International network. Under Mark's leadership, Goodwill San Antonio's Business Services has doubled in size over the past decade; and more importantly, has helped create jobs for more than 600 employees, 75 percent of whom have a significant disability. Mark brings nearly two decades of experience and leadership to Goodwill following a 20-year career serving in the U.S. Air Force.
David is the Chief Financial Officer and leads the financial operations for Goodwill Industries of San Antonio, providing fiscal oversight to the Agency. Having spent his career in non-profit financial management, David served as the Controller of Goodwill San Antonio for three years before assuming the role of Chief Financial Officer. Prior to joining Goodwill San Antonio, he spent 18 years working for Girl Scouts of the U.S.A. at both the national and local levels; 14 years as the Chief Financial and Information Officer for Girl Scouts of Southwest Texas, and 4 years as a Business and Financial Consultant for Girl Scouts of the U.S.A. headquarters in New York City. David also served as the Controller for the San Antonio Symphony. David is a licensed CPA in the state of Texas and holds a bachelor’s degree in Accounting and Business Administration from St. Mary’s University, San Antonio, TX.
As Chief Mission Services Officer, Angelique leads the Goodwill San Antonio mission efforts to fight poverty and create opportunity by providing educational and career services to individuals and youth within the Agency's 24 county service area. Angelique also oversees all communication, engagement, and marketing efforts to connect the community to the Goodwill mission through a variety of platforms. Angelique previously served as the Director of Business Development and VP of Business Services before assuming the role of Chief Mission Services Officer. She currently serves as a steering committee member for the San Antonio Digital Inclusion Alliance. Through all these positions, Angelique has been passionate about finding effective ways to collaborate with the community to improve individuals’ access to opportunity and continues to be dedicated to equipping our community with tools for economic mobility. Angelique holds a bachelor’s degree in economics and management from the Catholic University of Lille, France, and an MBA from Saint Mary’s University in San Antonio, Texas.
In his role as the Vice President of Retail Store Operations, George is responsible for leading and managing all retail functions for the agency’s 22 stores. With extensive experience in multi-unit store management, big box retail, and the salvage liquidation market, George is tasked with developing a large, multi-level workforce and creating meaningful efficiency and process improvements in support of the agency’s mission. Prior to joining Goodwill San Antonio, George spent twelve years with Goodwill Industries of North Georgia progressing through store operations to serve as the Senior Director of Development responsible for donor acquisition, retail site development, facility maintenance and oversight of three ISO systems (9001, 14001, 18001). Most recently, George comes to Goodwill San Antonio after having served as the Vice President of Retail Operations for Goodwill in Winston Salem, North Carolina.
As Vice President of Business Services, Josh leads the strategic and operational direction of Goodwill San Antonio Business Services’ ten lines of business. Through comprehensive business development initiatives, Josh and his team support Goodwill San Antonio’s mission of helping to change lives through employment and career advancement opportunities. His extensive experience includes managing contact centers (inbound, outbound and blended environments) throughout the U.S. and overseas for over 12 years in addition to serving as a leadership instructor during his 10 years of military service in the U.S. Air Force. Josh has also mentored and educated future business leaders as an adjunct professor within academia for the last 10 years. Josh holds a Doctorate in Management with a concentration in Organizational Development & Change, a Master’s Degree in Procurement & Acquisitions, Master’s Degree in Leadership & Management, a Graduate Certificate in Government Contracting, and Master Six Sigma Black Belt Certification.
In her role as Compliance Officer, Debbie administers Goodwill San Antonio’s Compliance and Ethics Program. She is responsible for establishing standards and policies pertaining to regulatory requirements to help ensure legal, ethical, and proper conduct. Debbie ensures such standards are communicated and institutionalized across the agency, and monitors compliance of these standards and policies. Debbie served as Director of Performance Excellence for six years prior to assuming the role of Vice President of Compliance and Quality. Prior to joining Goodwill, she worked at Harland Clarke (previously Clarke American) for 15 years in a variety of quality roles in support of their Texas Award for Performance Excellence and Baldrige Performance Excellence recognition.
As Vice President of Human Resources, Joseph leads Talent Acquisition, Employee Relations, Recognition, Compensation and Benefit essentials for the Agency. He began serving Goodwill San Antonio in 2017 as Senior Director of Human Resources. He brings more than 20 years of experience in the functions of Human Resources. Prior to joining Goodwill San Antonio, he served as Executive Director of Human Resources for Santikos Entertainment in San Antonio. Joseph is a Certified Professional (CP) in Human Resources, and holds a bachelor’s degree in Business Administration from Texas State University in San Marcos, Texas.
As Vice President of Information Technology, Eric leads the IT Strategy, Operations, and Data & Analytics initiatives for Goodwill San Antonio. Eric is a seasoned IT professional bringing more than 30 years of progressive experience and leadership to the agency through his background in manufacturing, education, and the non-profit sectors. Eric joined Goodwill San Antonio in 2015, chairs the IT Steering Committee and previously served as the Senior Director of IT prior to assuming the role of Vice President of Information Technology.