Carlos serves as the CEO for Goodwill San Antonio where he is responsible for leading the non-profit agency in all operational and administrative areas to include the development of the organization’s vision and strategic plans.
Prior to joining Goodwill, Carlos served as the Assistant City Manager for the City of San Antonio where he was responsible for the city’s departments of aviation, convention and sports facilities, economic development, government and public affairs, and Pre-K4SA. Carlos also led government affairs efforts for the San Antonio division of nationwide homebuilder KB Home, and engaged in the practice of law for nearly 15 years, with legal concentration on administrative, legislative, and regulatory law, as well as corporate and general counseling.
Carlos holds juris doctor and master of public affairs degrees from the University of Texas at Austin, and an undergraduate degree from St. Mary’s University.
As President and Chief Operating Officer, Janice leads Goodwill San Antonio’s donated goods retail operations, real estate, facilities, and risk management functions. She is a seasoned executive with unique experience leading business operations, human resources, organization and talent development, guest/customer services, facilities construction and maintenance, technology and administrative functions. Her industry experience includes financial services, federal contracting, healthcare, technology, travel and entertainment, with recently held positions as Chief People and Operations Officer for Santikos Theatres, Vice President of Human Resources and Organization Development for The Center for Healthcare Services, Vice President of Human Resources and Administration for Advantage Rent A Car and Chief People Officer for Karta Technologies. Janice holds a bachelor's degree in business management from Washburn University, a master’s of business administration degree from Webster University, as well as two senior human resources professional certifications, SPHR and SHRM-SCP. Janice is also a veteran of the U.S. Air Force.
As President and Chief Operating Officer for Goodwill Business Services, Mark is responsible for establishing the overall business services strategy as well as accelerating and broadening contract growth and job advancement opportunities. Mark's 19 years of service with the agency and his deep experience building dynamic teams has grown Goodwill San Antonio’s Business Services into the third largest contract operation within the Goodwill Industries International network. Under Mark's leadership, Goodwill San Antonio's Business Services has doubled in size over the past decade; and more importantly, has helped create jobs for more than 600 employees, 75 percent of whom have a significant disability. Mark brings nearly two decades of experience and leadership to Goodwill following a 20-year career serving in the U.S. Air Force.
Christi serves as the CFO for Goodwill San Antonio where she is responsible for the financial management of the non-profit including financial planning, reporting, internal controls, and investment management.
Christi brings over 20 years of experience as a CFO and has worked for a major accounting firm, small and large corporations, and most recently, as a consultant to corporate and non-profit clients. In addition to her CPA, Christi earned a Masters of Business Administration from The University of Texas at Austin and a Bachelor of Business Administration in Accounting from St. Mary’s University.
As Chief Mission Services Officer, Angelique leads the Goodwill San Antonio mission efforts to fight poverty and create opportunity by providing educational and career services to individuals and youth within the Agency's 24 county service area. Angelique also oversees all communication, engagement, and marketing efforts to connect the community to the Goodwill mission through a variety of platforms. Angelique previously served as the Director of Business Development and VP of Business Services before assuming the role of Chief Mission Services Officer. She currently serves as a steering committee member for the San Antonio Digital Inclusion Alliance. Through all these positions, Angelique has been passionate about finding effective ways to collaborate with the community to improve individuals’ access to opportunity and continues to be dedicated to equipping our community with tools for economic mobility. Angelique holds a bachelor’s degree in economics and management from the Catholic University of Lille, France, and an MBA from Saint Mary’s University in San Antonio, Texas.
In his role as the Vice President of Retail Store Operations, George is responsible for leading and managing all retail functions for the agency’s 22 stores. With extensive experience in multi-unit store management, big box retail, and the salvage liquidation market, George is tasked with developing a large, multi-level workforce and creating meaningful efficiency and process improvements in support of the agency’s mission. Prior to joining Goodwill San Antonio, George spent twelve years with Goodwill Industries of North Georgia progressing through store operations to serve as the Senior Director of Development responsible for donor acquisition, retail site development, facility maintenance and oversight of three ISO systems (9001, 14001, 18001). Most recently, George comes to Goodwill San Antonio after having served as the Vice President of Retail Operations for Goodwill in Winston Salem, North Carolina.
As the Vice President of Business Services, William is actively involved in providing mentorship and support to Goodwill San Antonio’s current diversified business services and dedicated to seeking out new innovative lines of business to allow for the advancement opportunity and personal growth of Goodwill’s valued employees. William has over 20 years facilities management and maintenance experience, of which over 18 years working with AbilityOne Programs.
William holds various certifications including “Registered Building Service Manager” through Building Service Contractors Association International, “Certified Environmental Service Executive” through International Executive Housekeepers Association, “ISSA Cleaning Industry Management Standard Certification Expert” through International Sanitary Supply Association (ISSA), “Six Sigma Green Belt” through American Society for Quality.
As Vice President of Human Resources, Joseph leads Talent Acquisition, Employee Relations, Recognition, Compensation and Benefit essentials for the Agency. He began serving Goodwill San Antonio in 2017 as Senior Director of Human Resources. He brings more than 20 years of experience in the functions of Human Resources. Prior to joining Goodwill San Antonio, he served as Executive Director of Human Resources for Santikos Entertainment in San Antonio. Joseph is a Certified Professional (CP) in Human Resources, and holds a bachelor’s degree in Business Administration from Texas State University in San Marcos, Texas.
In his role as Vice President of Marketing and Communications, Jerry leads the Marketing & Communications team who is responsible for managing Goodwill’s brand reputation and expanding its mission awareness. He facilitates the strategic communications for the agency to include marketing, public relations, and community engagement. Jerry has over 20 years of experience working in public, non-profit, and for-profit sectors.
In her role as Compliance Officer, Debbie administers Goodwill San Antonio’s Compliance and Ethics Program. She is responsible for establishing standards and policies pertaining to regulatory requirements to help ensure legal, ethical, and proper conduct. Debbie ensures such standards are communicated and institutionalized across the agency, and monitors compliance of these standards and policies. Debbie served as Director of Performance Excellence for six years prior to assuming the role of Vice President of Compliance and Quality. Prior to joining Goodwill, she worked at Harland Clarke (previously Clarke American) for 15 years in a variety of quality roles in support of their Texas Award for Performance Excellence and Baldrige Performance Excellence recognition.