Goodwill San Antonio Partners With Local Scooter Company
Blue Duck Scooters is the Newest Company to Contract Goodwill San Antonio's Business Services
(SAN ANTONIO – July 19, 2019) Goodwill San Antonio is expanding their business services to local e-scooter provider, Blue Duck, as they expand their service area. Goodwill will be providing contact center services to Blue Duck as part of their around the clock customer engagement strategy.
Goodwill currently handles more than 720,000 calls annually for various clients, and is proud of the team member training and engagement that puts under-employed communities to work. With contact through voice, e-chat, and other social media avenues, Goodwill has a full array of services with a focus on team member engagement, resulting in high retention and customer satisfaction, by industry standards.
“Goodwill San Antonio is proud to expand our contact center services through our new partnership with Blue Duck,” says Joshua Gomez, vice president of business services for Goodwill San Antonio. “As a growing and innovative local e-scooter company, Blue Duck had a choice when selecting a solutions provider. We are honored they recognized Goodwill not only for our expertise and quality service, but for our commitment to strengthen the community by elevating people with disabilities and other barriers through meaningful employment. We look forward to being part of Blue Duck’s growth and serving them every step of the way.”
About Goodwill Industries of San Antonio
Serving San Antonio since 1945, Goodwill San Antonio is a Section 501(c)(3) non-profit social enterprise that helps change lives through the power of work. When you donate to or shop at Goodwill, your purchases and donations help fund education, training and career services to empower people with life barriers to find meaningful employment. In addition to operating retail stores and donation stations in San Antonio, Cibolo, Kerrville, Laredo, New Braunfels, Seguin and the surrounding areas, Goodwill San Antonio provides certified vocational training programs through its Good Careers Academy, free employment services through its Good Career Centers, and manages contracts for the U.S. government and local municipalities for outsourced services ranging from document management and contact center solutions to grounds maintenance activities through its Business Services operations.