Goodwill San Antonio

Goodwill helps change lives through the Power of Work.



From training and placing students in high-demand careers to employing veterans, Goodwill expands programs and employment services in 2013

SAN ANTONIO – From providing high-quality, low tuition job training programs to helping employ veterans and their families, Goodwill Industries of San Antonio provided job-related services to more than 53,651 people in its 24-county service area last year.

Goodwill will present 2013 performance highlights as well as individual success stories at the Goodwill Annual Meeting on May 20 at the Marriott Rivercenter from 8 a.m. to 9:30 a.m. Rodney Hines, Executive Director of the Starbucks Foundation and Director of Community Investments, will deliver the keynote address at the event.

“Last year, with strong community support, we enhanced and expanded our training services and education programs to help more people in our community obtain sustainable employment,” says Goodwill President and CEO Marla Jackson.

Goodwill directly placed 2,171 people into competitive employment in the community in 2013. Developing a skilled, diverse workforce to meet the labor demands of employers is one the non-profit’s focuses. Goodwill operates 10 Good Careers Centers in San Antonio, New Braunfels, Seguin, Laredo and surrounding areas, providing a database of available jobs, resume preparation and career coaches to help job-seekers with needs such as financial assistance, educational counseling, transportation and child care.


Goodwill also helped more than 300 students prepare for high-demand, high-growth career fields through its certification-based career training school, Good Careers Academy. Of those enrolled in 2013, 73 percent of students completed their courses and 82 percent of those were placed into jobs in their fields of study.

In addition to demand-driven programs in healthcare and technology fields, Goodwill added two new programs to the Academy last year, Commercial Driver’s License and Administrative Assistant. The Academy also initiated its first video conferencing classes to Pharmacy Technician and Administrative Assistant students in 2013.

Now in its sixth year, Good Careers Academy has three locations in San Antonio. Students benefit from low tuition rates and high-quality instruction. In addition, comprehensive support services from Goodwill assist students in overcoming barriers outside the classroom, so they can successfully complete their certification programs.


Goodwill’s Contract Services unit expanded in 2013, adding 125 new jobs to bring their total number of people employed to more than 400; of these workers, more than 90 percent have a significant disability or barrier to employment. Additionally, Contract Services provides employment opportunities to veterans, currently employing 73 veterans, including 47 service-disabled.

The unit operates 17 contracts, primarily with the federal government and military – Goodwill has a presence on every military base in San Antonio as well as at Laughlin Air Force Base in Del Rio, Texas. The military has repeatedly recognized Goodwill team members for accuracy and performance quality within the scope of work. In 2013, team members in the Army Medical Records contract and the Air Force Medical records contract both received outstanding performance ratings for achieving a 100 percent accuracy rate while processing 152,900 medical records for the Army and 65,000 medical records for the Air Force.

Services offered by Goodwill’s Contract Services unit includes document management, records processing, heavy equipment operation, recycling, landscape and grounds maintenance and janitorial services.


In 2013, Goodwill also launched its innovative Good Choices portal. The cloud-based portal connects clients with pre-screened resources offered by more than 30 reputable non-profits to help address families’ most pressing needs, such as career, financial and health services.

Good Choices accounts are free and available by visiting any Good Careers Academy or Good Careers Center location.


Growth was also strong in 2013 at Goodwill’s retail sites, which provide more than 50 percent of the non-profit’s operating income while providing transitional and long-term employment as well as volunteer opportunities.

Donor and shopper transactions both increased in 2013, with 730,517 donations received and 2,248,326 shopper transactions, an increase of 3.5 percent and 1 percent respectively. In addition, Goodwill saw explosive growth in its e-commerce book sales, selling 68,294 books online – an increase of more than 50 percent over 2012 – and generating $644,341 in sales. Goodwill also received excellent customer satisfaction ratings as both an and eBay seller, with positive ratings from more than 99 percent of its online customers.

On October 3, 2013, Goodwill unveiled its 18th retail store located at Bulverde and Loop 1604. This store was made possible by Goodwill’s Bridge Builders Capital Campaign conducted from 2011-2013. The campaign successfully raised $3.3 million to help expand the Good Careers Academy. The store at Bulverde created 16 new jobs for the community, and in addition, a portion of its revenues is dedicated to fund scholarships for students attending Good Careers Academy.


Each sale and donation at Goodwill helps fund educational programs and services that assist people in finding better jobs and building careers.

“Goodwill’s ability to deliver our employment services is very much reliant on the support of the community as a whole, from shoppers to donors to corporate partners,” Jackson says.

With Goodwill’s retail-driven, self-sustaining business model, nearly 90 percent of every dollar raised is spent on services that assist people in finding better jobs and building careers.

For more information on Goodwill services and locations, visit online at or call 210-924-8581.

About Goodwill Industries of San Antonio

Serving San Antonio since 1945, Goodwill helps change lives through the power of work. When you shop or donate at Goodwill, you’re funding educational programs and services that assist people in finding better jobs and building careers. Together with the support of our generous community, partners and employers, Goodwill provides employment, training, educational opportunities and related services to more than 50,000 individuals each year. In addition to operating 18 retail stores, more than 25 donation stations and 10 Good Careers Centers in San Antonio, New Braunfels, Seguin, Laredo and surrounding areas, Goodwill operates 3 Good Careers Academies and handles 17 contracts for services ranging from document management to grounds maintenance.


forbes ESGR


Goodwill San Antonio 406 W. Commerce San Antonio, TX 78207-3102 | 1-800-483-9455