Goodwill San Antonio

Goodwill helps change lives through the Power of Work.



Ongoing military contracts to digitize military medical records grow by $6.5 million annually

SAN ANTONIO - Goodwill Industries of San Antonio has created more than 130 new jobs locally through an expansion of ongoing contracts providing services to the U.S. Army and Air Force.

The non-profit organization’s records processing contract with the U.S. Army Medical Command (MEDCOM), known as Army Record Processing Center (ARPC), has expanded from 57 to 144 employees, creating an additional 87 jobs locally in San Antonio. The four-year contract increased by $4.3 million each year with the expansion, bringing in a total of $7.4 million annually. 

Goodwill’s records processing contract with the Air Force, has expanded from 33 employees to 78, creating an additional 45 jobs. With $2.2 million added each year, the five-year contract now brings in $4.1million in revenue annually.

To accommodate growth and streamline operations, Air Force services moved from Randolph Air Force Base to a bigger space at a Goodwill facility in Northeast San Antonio. Goodwill’s Contract Services facility at 3370 Nacogdoches Road underwent an expansion to accommodate the move and additional new hires.

The site now has more than 200 Goodwill employees working multiple shifts, processing medical and dental records for retiring and separating Army and Air Force service members. After the records are received and prepared, Goodwill will digitize the paper records into the military’s electronic health record.

The digitization of paper health records is a new Department of Defense requirement effective January 1, 2014 designed to provide service treatment records to the Department of Veterans Affairs in a more timely and complete manner, says Mark McKeever, Goodwill Vice President of Contract Services. 

The contracts also provide employment to veterans, including many with significant disabilities or barriers to employment. Goodwill employees on the Army and Air Force contracts include 29 veterans, of which 21 are service-disabled veterans. Goodwill’s entire Contract Services department employs 73 veterans, including 47 service-disabled veterans. 

The contract expansions follow outstanding performance ratings by Goodwill employees. In 2013, Army Medical Records Contract employees processed 152,900 medical records with a 100 percent accuracy rate, while Air Force Medical Records employees contract processed 65,000 medical records with a 100 percent accuracy rate.

Goodwill supports 17 service contracts for the federal government through a program called AbilityOne. Under AbilityOne, at least 75 percent of employees on each contract face a significant disability and might otherwise have a difficult time finding employment; currently, more than 88 percent of contract workers employed by Goodwill face significant disabilities. 

Goodwill’s service contracts employed more than 400 team members and generated more than $22 million in revenue in 2013. In addition to records processing, other Goodwill contract services include groundskeeping, document management, HVAC maintenance, custodial services, and base wide recycling services at Laughlin AFB in Del Rio, Texas.

For more information on Goodwill visit online at or call 210-924-8581.


About Goodwill Industries of San Antonio

Serving San Antonio since 1945, Goodwill helps change lives through the power of work. When you shop or donate at Goodwill, you’re funding educational programs and services that assist people in finding better jobs and building careers. Together with the support of our generous community, partners and employers, Goodwill provides employment, training, educational opportunities and related services to more than 50,000 individuals each year. In addition to operating 18 retail stores, more than 25 donation stations and 10 Good Careers Centers in San Antonio, New Braunfels, Seguin, Laredo and surrounding areas, Goodwill operates 4 Good Careers Academies and handles 17 contracts for services ranging from document management to grounds maintenance.


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Goodwill San Antonio 406 W. Commerce San Antonio, TX 78207-3102 | 1-800-483-9455