FAQs

There are over 30 Goodwill San Antonio Donation Centers throughout the communities we serve. To find the nearest location, please click here.

We accept items that are in good condition and can be sold “as is.” We make the best use of items that are clean, complete and in sellable condition. Computers, tablets, phones or any data bearing device are accepted in any condition.

For the safety of our team members and the community, we can only accept items that comply with environmental hazard and public safety rulings.

We are not able to accept:

• Batteries of any kind
• Baby Furniture
• Construction Material
• CRT monitors/ Tube TVs
• Guns/ Ammo
• Sleeper Sofas/ Pull Out Beds
• Mattresses and Box Springs
• Refrigerators / Water Heaters
• Tires/ Rims / Auto Parts

When you donate, you are supporting Goodwill San Antonio’s mission of Changing Lives Through the Power of Work. We want to be good stewards of your donated items, therefore, we ensure we maximize the value of each donated item.

Donated items are utilized as inventory in our stores, enabling our community to shop affordably. Select items are sold via our online store, shopgoodwill.com. Items not purchased in a store after 5 weeks are transferred to our Outlets where they are sold in bulk or by the pound. Any remaining unpurchased items are recycled and sold to third-party vendors.

Yes. Goodwill San Antonio is a 501(c)(3) nonprofit organization. According to the IRS, goods (in good, used condition or better) donated to us are tax-deductible. You will receive a receipt for your donated goods. You should keep the receipt for your tax records.

According to IRS regulations, a non-profit organization cannot provide a donor with the dollar value of an in-kind gift. There are many online resources to determine item values.

The IRS does require you to complete IRS Form 8283 for in-kind donations exceeding $500 fair market value. Should the fair market value of a single item, or group of similar items, exceed $5,000, you must provide a certified appraised value of the item and Goodwill San Antonio will complete Part IV of Section B of IRS Form 8283.

Unfortunately, we are not able to replace your donation tax receipt. However, you can list those donations on the next donation receipt.

You can view the hours of operation of your nearest Goodwill San Antonio Donation Center here.

You may find the nearest Goodwill San Antonio Donation Center here.

We partner with Charitable Adult Rides & Services (CARS) , which processes and sells the donated vehicles on behalf of Goodwill San Antonio. We accept all types of vehicles – boats, cars, RVs, trucks, and motorcycles, in any condition. CARS will even pick up the vehicle for you. It’s easy, fast, and free. Click here to learn more about the program.

Prior to donating or recycling your cell phone, there are four things you need to do:

• Terminate your service.
• Remove all cloud-based services (i.e. iCloud lock).
• Remove your SIM card and shred or cut it in half. If you are not sure if your phone uses a SIM card or if you need assistance removing your SIM card, contact your service provider or manufacturer.
• Place your phone in a Ziploc bag if it is physically damaged.

Yes, Goodwill San Antonio will accept any data bearing device (computer, tablet, phone, etc.) at our Donation Centers or through our free Home Pickup Service.

Goodwill San Antonio safely and securely clears all data from donated computers and laptops using industry leading software applications certified by NAIP (National Information Assurance Partnership) and follows procedures that conform to NIST SP 800-88 Media Sanitization Guidelines. We also follow industry standards and best practices for environmental responsibility, health, and safety. Unusable devices are responsibly recycled with zero-waste.

We deeply value and respect the generosity of our community and the donations that we receive to help change lives through the power of work. We also know that occasionally a donor may inadvertently leave an item with Goodwill that they did not intend to donate. When that happens, we will make a good faith effort to find and return the item when it is brought to our attention in time to do so. However, it may not be possible if the item was already processed or it is unclear precisely who made the donation. Thanks for your understanding and support.

To find out if your item can be retrieved, either:

Return to the store or Donation Center at which you donated the item and ask to see the manager, or

Call Customer Care at 210.924.8581 and ask to be transferred to the store manager or Donation Center attendant at which you donated the item.

In general, if you notify us within 24 hours of the time you donated the item, we may be able to retrieve it.

Our mission is made possible by your generous donations. While there are some items we cannot accept due to safety and hazardous material concerns, there is no limit to the number of gently-used items you can donate – clothing, electronics, furniture, and household goods.

If you have bulky items you want to donate, we encourage you to take advantage of our free Home Pickup Service. Otherwise, we encourage you to drop off your donated items at any of our conveniently located Goodwill Donation Centers.

Goodwill San Antonio helps individuals who experience barriers to employment.

We are honored to serve a diverse group of people, including single parents, at-risk youth, people with disabilities, those who did not complete high school, and those who were previously incarcerated.

Through the Goodwill Academy & Career Services, individuals can seek assistance finding a job or learn about the career training programs Goodwill offers at no cost to students.

Yes. Goodwill San Antonio is recognized as a tax exempt 501(c)(3) non-profit organization by the Internal Revenue Service.

There are more than 150 Goodwill organizations in the world. Each Goodwill organization is independent and operates its own unique set of programs based on the needs of the community.

Goodwill San Antonio serves a 24-county territory in the South Central region of Texas, from Kerrville to Seguin, to Del Rio and Laredo. Our organization is overseen by a volunteer Board of Directors, comprised of local business and community leaders who ensure we are serving the needs of citizens within our area.

There are 3 ways to contact us:

• Call Customer Care at 210-924-8581
• Email Customer Care at customercare@goodwillsa.org
• Submit an inquiry via our contact us form

Goodwill San Antonio is a non-profit organization that provides career training and employment placement services at no-cost to individuals in our 24-county territory. Goodwill San Antonio is not an emergency relief agency. However, in disaster relief situations, we partner with other non-profit organizations as needed.

If you or someone you know needs emergency relief assistance, please contact the local United Way office at 2-1-1.

For registration information and requirements, click here.

Our staff at Goodwill Academy & Career Services offers free career services including guidance on developing a resume, completing job applications, providing job leads, and preparing for job interviews.

Our services and resources are tailored to assist individuals in overcoming the barriers that prevent them from securing a meaningful career.

The centers are available to the public with a location in Laredo and several locations in San Antonio. Find your nearest Career Services center here.

Goodwill San Antonio operates several Career Services Centers throughout San Antonio, all are adjacent to a Goodwill San Antonio store. The Career Services Centers are available to the public. We offer free career services including guidance on developing a resume, completing job applications, providing job leads, or preparing for job interviews. Our services and resources are tailored to assist you in overcoming the barriers that prevent you from securing a meaningful career. Find your nearest Career Services Center here.

Our staff at Goodwill Academy & Career Services is available to assist veterans who are seeking meaningful employment after separating from the military. Find your nearest Career Services center here.

Individuals must have work authorization to work in the United States, be at least 18 years old or have guardian permission, as well as be enrolled and active in our career services programs to access our computer labs and career services.

If you are interested in working at Goodwill San Antonio, please view our list of open positions. All applications are completed online. If you need assistance with developing your resume or completing the application process, the staff at the Goodwill Academy & Career Services is available to assist you. Find your nearest Career Services center here.

Yes, our mission is to help individuals overcome life barriers to obtain meaningful employment. Please contact the Goodwill Reentry Services team at Reentry@goodwillsa.org or 210-924-8581 to learn more about our programs and services.

The Goodwill Academy offers the following:

• Commercial Driver’s License (Weekday and weekend classes available)
• Manufacturing Bootcamp
• Medical Assistant
• Nurse’s Aide
• Pharmacy Technician

For more information about our career training programs, click here.

Yes, the Goodwill Academy is available to everyone in the community, including individuals who have previously experienced barriers to employment. Prospective students may need to have a high school diploma or GED and be able to pass a background check.

For more information about our career training programs, click here.

The Goodwill Academy staff wants all students focused 100% on their education. Therefore, prior to the start of the program, our team can help identify the appropriate support and solution needs to assist students with tuition, childcare, transportation or other concerns.

The Nurse’s Aide and Pharmacy Technician (In-Person) programs are held at the Goodwill Academy Main Campus located at:

703 Dolorosa
San Antonio, TX 78207

The Medical Assistant program is held at the Goodwill Academy Main Campus and witin in the Goodwill Bitters Store  located at 13311 San Pedro, San Antonio, TX 78216

The CDL program is located at 7702 N. IH 35, Windcrest, TX 78218.

The Manufacturing Bootcamp program is offered at The Neighborhood Place, located at 3014 Rivas Street,  San Antonio, TX 78228

You can view the program costs here.

For more information on how to enroll in the Goodwill Academy, you may:

1. Complete the contact us form (select “Career Training” in the Intrest field)
2. Call Customer Care at 210-271-8581 and ask to be transferred to the Goodwill Academy Admissions Office
3. Email us at admissionsgacs@goodwillsa.org
4. Visit the Goodwill Academy at 703 Dolorosa, Sna Antonio, TX 78207

Please call Customer Care at 210-924-8581 and ask to speak with the Workforce Development Business Relations Manager to learn how to become an employer parnter.

When you shop at any Goodwill San Antonio store, you are supporting our mission of Changing Lives through the Power of Work. Through your store purchases, Goodwill San Antonio is able to provide:

• Meaningful employment to people with life barriers, helping them achieve financial stability.
• Career training programs in high demand fields.
• An environment where 1,800+ team members are engaged in serving a higher purpose as servant leaders in our community.
• Coaching and case management services to team members so they can maintain stable employment and build a successful career path.

You may purchase a gift card at any Goodwill San Antonio store location. There are no service charges. The gift cards are only valid at Goodwill San Antonio store locations.

Everyone! Treasure hunters, DIY’ers, hobbyists, collectors, students, anyone interested in saving money, looking for a deal – whatever your reason, Goodwill San Antonio is good for you.

You can view the hours of operation of your nearest Goodwill San Antonio store here.

With thousands of donations received weekly, our store shelves and rack are replenished daily with a new selection of merchandise. No matter when you visit, our Goodwill San Antonio stores will always have something you are looking for!

Goodwill San Antonio offers the following discounts:

• Gold Star Families – receive 15% off every day at any Goodwill San Antonio store location.
• Veterans and Active Duty Military Service Members – receive 15% off every day at any Goodwill San Antonio store location.
• Seniors – receive 15% off every Wednesday at any Goodwill San Antonio store location.

Additionally, Goodwill San Antonio has a “Color of the Week” promotion, where items labeled with the designated color are 50% off. The promotion changes every Sunday.

Yes, we offer free local pickup for any items you purchase from Goodwill San Antonio via shopgoodwill.com. For information on where to pick up your item, please email ecommerce@goodwillsa.org or call us at (210) 924-8581 ext. 8252.

Clothing and electrical purchases may be exchanged within 7 days. Present the item with the receipt and original tag(s) at any Goodwill location. Goodwill Industries of San Antonio does not issue cash refunds. We don’t accept returns.

We encourage you to take advantage of our testing area within each store to test any electrical or electronic item before purchasing.

If you have questions about an item you have recently purchased, please see the store’s general manager or manager on duty.

The community entrusts us to be good stewards of their gently used donated items. Therefore, it’s only fair that every customer has an equal opportunity to shop and purchase these items. Store employees are not permitted to shop or reserve merchandise in the store in which they work. However, in cities where there is only one Goodwill store, employees may purchase items from their store on days when they are not scheduled to work.

Yes, any organization interested in establishing a voucher program with Goodwill San Antonio is encourage to contact our Customer Care team at customercare@goodwillsa.org.

Goodwill San Antonio is not equipped to repair donated items. Therefore, we evaluate the quality of donations before placing them on our store shelves or racks. We do not sell items that are broken, torn or soiled.