Contact (Call) Center
Goodwill San Antonio operates a dynamic contact (call) center offering 24/7 omnichannel support to ensure seamless communication via phone, chat, email, SMS, and social media.
Operational Excellence: Our center is located in a secure facility with backup power offering our clients uninterrupted operations. A cloud-based call management system and encrypted VPN ensure high security and reliability for over 2.2 million interactions annually.
To request a quote, contact us at BusinessServices@goodwillsa.org or 1-855-497-2123.
Customer Engagement & Support
- Omnichannel Support: Inbound/Outbound, Web, Chat, Social Media, Text (SMS)
- Customer Service, Appointment Setting, Database Management
- IT Help Desk Support – Tier I & II
- Escalation & Service Recovery
- Dispatching, Directory Assistance, Market Research & Surveys
- Payment Support & Third-Party Verification
Operations & Management
- 365/24/7 Operations – Afterhours, Holidays, Unplanned Overflow, Business Continuity & Disaster Recovery
- Bilingual Agents
- Dedicated Account Management
- Workforce Management
- Quality Management – Assurance & Monitoring
- Performance Coaching
- Customizable Training, Reporting & Analytics
- Artificial Intelligence (AI) Integration
Certifications & Qualifications
Our industry-recognized certifications and compliance standards ensure the highest level of security, quality, and efficiency in every service we provide.
- Department of Defense (DoD) Privacy Program 5400
- Dod Cybersecurity Program 8500.01
- DoD Health Record Lifecycle Management 6025
- Department of Homeland Security Safety Act Certified
- Health Insurance Portability and Accountability Act (HIPAA) compliant
- National Archives and Records Administration (NARA) compliant
- Protected Health Information (PHI) & Personally Identifiable Information (PII) compliant
- Privacy Act of 1974 complaint
- National Agency Check with Inquiries (NACI) & Top-Secret SCI
Who We Serve
We are proud to support a diverse range of organizations that trust us to deliver reliable, high-quality business solutions. Below are some of the clients we’ve worked with in the capacities listed on our web page.
Other Business Services We Provide
Professional support for data management, contract processing, and logistics, helping businesses stay organized and efficient.
Comprehensive property maintenance, including landscaping, cleaning, and HVAC services to keep facilities in top shape.
Secure handling of physical and digital records, ensuring compliance, easy access, and proper storage solutions.
Goodwill San Antonio
406 W. Commerce
San Antonio, Texas 78207
210-924-8581 | 800-483-9455
